CaféX Blog

Read our latest blog posts.

Chime - A Year On, Embracing Business Driven Collaboration

By Kevin Glass | January 2017

It’s nearly a year since we showed Chime at Enterprise Connect 2016 and won best in show for the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 

Topics: video collaboration, collaboration, workforce collaborative, video, chime, ChimeSpaces

Four Considerations for Enterprises Embedding Communications in Business Applications

By Allan MacGowan | October 2016

Over the last several years, business managers have started to realize the benefits of embedding communications capabilities directly into web pages, mobile apps, contact center applications or even CRM platforms, bringing advanced communications ever closer to the customer.

Topics: customer engagement, webrtc, in-app communication, video, chat, co-browse

The HD Video Collaboration Myth

By Kevin Glass | March 2016

There are many myths around video use in collaboration, but the biggest is probably about the need for high-definition (HD) video. Let's frame the use of video (excuse the pun) by listing the main reasons why we use video in collaboration at all.

Topics: video chats, webrtc video conferencing, video collaboration, collaboration, workforce collaborative, video, chat

How Do We Innovate for the Enterprise? Hint: Be Purposeful

By Kevin Glass | March 2016

When we speak of innovation in software we often think of new technologies or tools that give us brand new options and processes in technology. From Twitter to face swapping, we see innovation as crazy new ideas that we're hoping to find business use cases for.

Topics: webrtc, Innovation, communication, video, chat

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