CaféX Blog

Read our latest blog posts.

Chime - A Year On, Embracing Business Driven Collaboration

By Kevin Glass | January 2017

It’s nearly a year since we showed Chime at Enterprise Connect 2016 and won best in show for the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 

Topics: video collaboration, collaboration, workforce collaborative, video, chime, ChimeSpaces

The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX.

By Sajeel Hussain | December 2016

 2016 has been an exciting year for CafeX and our customers. We accelerated our pace of innovation with the launch of Chime, Supervisor Assist, Live Assist for Dynamics 365, as well as Kickstart and Live Assist Short Code. We also forged new partnerships across geographies as part of our go-to-market expansion. And the success of our growing customer base continues to...

Topics: video collaboration, collaboration, co-browse, chime

Putting Customer Experience First with Omnichannel Collaboration

By Gethin Liddell | July 2016

I was recently involved in a Digital Leaders Wales Salon and was asked to talk about Collaboration and putting the customer first. We had some very interesting discussions and I learnt a good deal about how organisations should use social media from my fellow speakers Helen Reynolds, Director at Social for the People and Owen Williams, Head of Social Media BBC Wales.

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Topics: Omnichannel, customer service, customer experience, collaboration, call center

The HD Video Collaboration Myth

By Kevin Glass | March 2016

There are many myths around video use in collaboration, but the biggest is probably about the need for high-definition (HD) video. Let's frame the use of video (excuse the pun) by listing the main reasons why we use video in collaboration at all.

Topics: video chats, webrtc video conferencing, video collaboration, collaboration, workforce collaborative, video, chat

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