CaféX Blog

Read our latest blog posts.

The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX.

By Sajeel Hussain | December 2016

 2016 has been an exciting year for CafeX and our customers. We accelerated our pace of innovation with the launch of Chime, Supervisor Assist, Live Assist for Dynamics 365, as well as Kickstart and Live Assist Short Code. We also forged new partnerships across geographies as part of our go-to-market expansion. And the success of our growing customer base continues to...

Topics: video collaboration, collaboration, co-browse, chime

Four Considerations for Enterprises Embedding Communications in Business Applications

By Allan MacGowan | October 2016

Over the last several years, business managers have started to realize the benefits of embedding communications capabilities directly into web pages, mobile apps, contact center applications or even CRM platforms, bringing advanced communications ever closer to the customer.

Topics: customer engagement, webrtc, in-app communication, video, chat, co-browse

Reduce Agent Turnover with Live Coaching and Mentoring

By Allan MacGowan | September 2016

For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations...

Topics: customer service, customer engagement, customer experience, webrtc, call center, chat, co-browse, supervisor, livecoaching

Tipping the Scales with Co-Browsing

By Bruce Marler | September 2016

If you’ve had the unfortunate experience of needing technical support for a computer problem – and most of us have – you’ve most likely given control of your screen to a remote technician to co-browse your computer screen to get the problem corrected.

Topics: Omnichannel, video chats, customer engagement, webrtc, in-app communication, call center, chat, co-browse

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